Refund policy

Last updated October 25, 2026

One policy for everything ZeeroClick sells (ZeeroClick, SIRET 938 286 556 00023, France). To ask for a refund, reply to any email you got from us, or write to hello@zeeroclick.com. Refunds go back to the card you paid with.

Websites (Your New Site Live, Your Website, Looked After All Year)

• You see the finished site before you pay anything.
• Live in 7 days, or your money back: if your site is not live on your own web address within 7 days of paying, you get every dollar back. Ask once and it is done, no questions.
• Once the site is live on your web address, website payments are not refunded, since you saw it before paying.

What "live" means, and when the 7 days pause

Live means your site answers on your own web address (for example https://www.yourbusiness.com) with a secure https connection, on a phone and on a computer.

The 7 days start when your payment goes through. They pause while we are waiting on you: if our email asks you to do the web address step, or to pick a web address, the days between that email and your reply do not count. Reply "done" (or with the address you picked) and the count starts again. If you never reply, the 7 days stay paused; we remind you, and the site stays ready.

Changes in the first 30 days

For the first 30 days after your site is live, any change to what's on your site is free: words, photos, colors, prices, hours, services, the order of sections. New features (like an AI chat, online booking, online ordering, extra pages) are add-ons we quote separately, and nothing is charged for one unless you okay the price in writing.

Monthly plans (care $295, front desk $49)

• Stop any time by replying "stop". The month already paid is not refunded, and nothing more is charged.

Build It For You ($1,325)

• Fewer than 20 people reply wanting to talk in your first 60 days of sending: the $1,325 back, if you answered our 3 questions and okayed the first email within 2 days.

Pay Per Meeting ($97 per meeting)

• You only pay for meetings that happened. A no-show you report within a day is never charged.

Win-Back Send ($697)

• Fewer than 5 people reply wanting to book or get a new estimate within 30 days of the first email: the $697 back, if your list had at least 300 people you may email.